Refund Policy

Thank you for shopping at Gold Spice Saffron. We value your satisfaction with our products. Please review our refund policy below:

1. Refund Eligibility

  • We offer refunds on purchases made directly through our website within 15 days of the original purchase date.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

2. Refund Process

  • To initiate a refund, please contact us at info@goldspicesaffron.com with your order number and reason for the refund request.
  • Once your request is received and approved, we will provide you with instructions on how to return the item.
  • After receiving the returned item, we will inspect it and notify you of the status of your refund.
  • If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

3. Non-Refundable Items

  • Certain items are non-refundable, including gift cards and downloadable software products.
  • We do not offer refunds on products purchased through third-party retailers. Please contact the retailer directly for their refund policy.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contact email] with photos of the damaged or defective product. We will arrange for a replacement or refund as applicable.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, please first check your bank account or credit card statement.
  • If you still have not received your refund after 15, please contact your bank or credit card company. There may be processing time before your refund is officially posted.

About Us

Gold Spice Saffron: Your premier source for premium saffron. We deliver unparalleled flavor and aroma in every strand. Explore our exquisite varieties and elevate your culinary creations with the richness of Gold Spice Saffron.

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Contact Information

  • info@goldspicesaffron.com
  • 0000 - 123 - 456789
  • 9.30AM - 7.30PM
  • 11244 Niki Lauda 455 New Zealand

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